Depending on which products have been ordered, will determine which courier will be used.  

  • - For standard white label products, we will dispatch your order either with UPS or Royal Mail from our warehouse in the UK. 

  • - For bulk, special-offered, or custom labels, we will dispatch your goods via DHL from our warehouse in the Netherlands. Should your order require to be sent via pallet, we may use our pallet courier service instead. 

 


On which days do you deliver?

Orders are dispatched and delivered during the week from Monday through Friday. 


  • - For standard white label products placed before 2 p.m., your order will be dispatched the same day with next-day delivery via Royal Mail or UPS. 

  • - For bulk, special-offered, or bespoke custom labels, please get in contact with our customer service team in determining the best dispatch time for your goods. The average delivery time is 7 business days from the Netherlands via DHL Parcel.

 

What happens if I am not present during delivery?

As a standard, UPS, DHL, and Royal Mail will make a first attempt delivery. If you are not present to accept the parcel, it is possible that they will get in contact with you on how to proceed with delivery.   



Can my order be delivered directly to my customer?

Yes, it is possible to use a different address separate from your billing address. To ensure delivery to the correct address is of your customers, you may enter and select the address of your customer during the ordering process. 

Orders may also be shipped directly to your customer upon request.  

Please get in contact with one of our customer service representatives to arrange it so that your order will be delivered neutrally and that no data of Zolemba will be noted.  

 

Can I enter a PO Box as the delivery address?


It is not advised to send packages to a PO Box.