How can I track my order? 


Once your order has been dispatched, you will receive an e-mail with your shipment number and tracking link.  

Proceed to click on the link to be redirected to the tracking information of your order.

  

Alternatively, you can go directly to the DHL, UPS, and/or Royal Mail tracking page and enter your shipment number to follow the whereabouts of our order. 

 


Why isn’t there any information/movement on my tracking link? 


If there aren’t any updates shown on your tracking, it is possible that your order has either yet to be dispatched or properly scanned by the transport handler. Please check at a later time during the day to see if there are any changes/updates that have been made. Still no movement? Please contact our customer service team for more information.  

 


The tracking indicates that the package has been delivered. However, I did not receive anything. What now? 


Please get in touch with a customer service representative of Zolemba. We will contact the proper transport handler to find out more information. It is possible for us to request proof of delivery (P.O.D) showing who has accepted the package, time of delivery, and location.